Financial Services - Collections

Collections Agency Voice Agent

Intelligent voice agent for collections that handles payment arrangements, account inquiries, and compliance-aware conversations with empathy and efficiency.

Confidential Collections Agency

4 months

Technologies Used

ElevenLabsTwilio

The Challenge

A collections agency needed to scale outbound calls while maintaining compliance with FDCPA regulations and treating debtors with respect and empathy.

Our Solution

Developed a sophisticated voice agent trained on compliance requirements, capable of negotiating payment plans, answering account questions, and detecting emotional cues to adjust conversation tone.

Results

40% increase in successful contact rate

35% improvement in payment arrangements

Zero compliance violations

Significant cost reduction per account

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